Terms & Conditions

Last Updated: 24 - Aug - 2026 Welcome to Cozy Spot. COZY SPOT — TERMS & CONDITIONS 1. Products Cozy Spot offers ready-made and customized products, including: Wall Posters Wallpapers Customized Wallpapers Customized Wall Posters Photo Frames Wall Clocks Candles Attar & Perfumes Toiletries Recipe Books Kids & Educational Products Other Home & Lifestyle Products Product images are provided for reference. Minor differences in colour or appearance may occur depending on the customer's screen/device. 2. Product Prices & Payment All prices are displayed in Indian Rupees (₹). Prices may change from time to time. The price applicable at the time the order is placed will apply. Available payment methods may include Prepaid and COD. COD availability may depend on the customer's location and order. 3. Shipping & Delivery Ready-Made / Non-Customized Products Ready-made products are generally delivered within: 3–7 business days after order processing. Customized Products Customized products require additional production time. Production/Customization: approximately 48–72 hours Estimated total delivery: generally 5–10 business days, depending on the delivery location and courier. Delivery timelines are estimates and may vary because of: Courier delays Weather Holidays Remote locations Incorrect delivery information Unforeseen circumstances Cozy Spot will make reasonable efforts to dispatch and deliver orders within the estimated timeframe. 4. Delivery Address Customers are responsible for providing accurate: Name Phone number Delivery address PIN code Cozy Spot may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Additional charges may apply where re-shipping or re-delivery is required because of an incorrect address, repeated failed delivery attempts or refusal to accept an order, where applicable. 5. Delivery Estimate & Tracking Where available, customers may enter their PIN code on the website to check delivery availability and an estimated delivery date/range. Once an order is dispatched, tracking information may be provided. Delivery dates shown on the website are estimated and not guaranteed. 6. Free Shipping Cozy Spot may offer FREE SHIPPING on eligible products/orders. Any product-specific shipping conditions will be displayed on the relevant product page or during checkout. 7. Customized Products Customized products are made specifically according to the customer's requirements. Customization may include: Uploaded photographs Artwork Designs Names Text Colours Measurements Sizes Materials Other personalization instructions Customers should carefully check all customization information before placing an order. 8. Customized Wallpaper Customers purchasing customized wallpaper may be required to enter: Width + Height + Measurement Unit The website will calculate the required square footage and display the applicable price. Current Customized Wallpaper Rates Without Installation: ₹100/sq. ft. With Installation: ₹110/sq. ft. These rates may be updated by Cozy Spot from time to time. 2-Inch Production Allowance Where applicable, Cozy Spot may add 2 inches to the entered width and 2 inches to the entered height for production/trimming purposes. The website should display the adjusted dimensions and calculated square footage before the customer completes the order. Customers are responsible for checking their measurements carefully. 9. Wallpaper Material Customers may be able to select: Peel & Stick Non-Peel & Stick Availability and pricing may vary depending on the product. Customers should carefully check their selected material before placing the order. 10. Installation Where installation is available, customers may select: Without Installation — ₹100/sq. ft. With Installation — ₹110/sq. ft. Installation availability may depend on the customer's location. The customer is responsible for providing accurate measurements and ensuring that the installation area is reasonably suitable and accessible. 11. Design Preview & Approval For certain customized products, Cozy Spot may provide a design preview before production. Where a preview is provided, customers should carefully check: Uploaded image Design and layout Names and spelling Colours Text Width and height Selected size Material Other customization instructions Production may begin after customer approval. Once production has started, changes may no longer be possible. 12. Customer-Provided Images & Designs By uploading a photograph, artwork, logo, design or other material, the customer confirms that they have the necessary rights or permission to use it. The customer is responsible for ensuring that uploaded content does not infringe copyright, trademark, privacy or other rights. Cozy Spot may decline a customization request where the submitted material creates legal, safety or production concerns. 13. Returns — Ready-Made / Non-Customized Products Ready-made/non-customized products may be eligible for return within: 5 days from the date of delivery Customers should submit a return request through the website/order section within the applicable period. The request may require: Order number Product name Reason for return Description of the issue Photographs where required After the applicable return period has expired, the normal return option will no longer be available. Returns remain subject to applicable law and the product-specific return conditions displayed at the time of purchase. 14. Customized Product Returns Customized products are made specifically for the individual customer and generally cannot be returned simply because the customer: Changes their mind No longer wants the product Provides incorrect measurements Uploads the wrong image Provides incorrect spelling/text Selects the wrong size Selects the wrong material However, this does not affect any rights or remedies available to customers under applicable law. If a customized product is defective, damaged, incorrect or materially different from the approved order, customers should contact Cozy Spot for assistance. 15. Customized Order Cancellation Customers may request cancellation before customization/production begins. Once production or customization has started, cancellation may no longer be possible because the product is being prepared specifically for that customer. If cancellation is requested after customization or production has started, Cozy Spot may deduct reasonable costs already incurred, including design, customization, production, materials and other non-recoverable costs, subject to applicable law. Any applicable deduction will be communicated to the customer. 16. Damaged, Defective or Incorrect Products If an order arrives: Damaged Defective Incorrect Materially different from the approved order please contact Cozy Spot as soon as possible. Please do not: Install the product Use the product Alter the product Dispose of the product before contacting us about the issue. We may request: Clear photographs of the product Photographs of the packaging Shipping-label photographs Order number Description of the problem After reviewing the issue, Cozy Spot may provide an appropriate remedy, which may include replacement, refund or another applicable resolution. 17. Installation-Related Issues Customers should check their measurements and product before installation. Once a wallpaper or wall poster has been installed, altered or cut, customers should contact Cozy Spot immediately if they identify a manufacturing or product issue. Issues caused by: Incorrect customer measurements Incorrect installation Improper handling Wall condition Customer modifications may not qualify as a product defect. 18. Order Cancellation — Ready-Made Products Ready-made orders may be cancelled before processing or dispatch, where cancellation is available. Once an order has been dispatched, the applicable return process may apply. 19. Refunds Where a refund is approved, it will be processed through the applicable payment method or another method communicated by Cozy Spot. The time taken for the refund to appear in the customer's account may depend on the payment provider or bank. 20. Order Processing Ready-made products may require approximately 1–2 business days for processing/dispatch, depending on the product. Customized products require approximately 48–72 hours for customization/production before dispatch, unless otherwise communicated. 21. Order Tracking & Status Orders may move through the following stages: Order Placed → Processing → Customization/Production → Ready to Ship → Shipped → Out for Delivery → Delivered Where applicable, orders may also show: Cancelled → Return Requested → Returned/Refunded 22. WhatsApp Support For assistance with: Customized designs Measurements Orders Delivery Returns Product questions customers can contact Cozy Spot: WhatsApp: 063794 72474 23. Website Use Customers agree not to: Misuse the website Attempt unauthorized access Upload unlawful or harmful content Use the website for fraudulent activities Interfere with the website's operation or security Cozy Spot may restrict access where misuse or fraudulent activity is suspected. 24. Intellectual Property The Cozy Spot name, logo, website design, original photographs, graphics, text and other website content may not be copied, reproduced or commercially used without appropriate permission. 25. Privacy Customer information collected through the website, including contact details, delivery information, order information and customization information, will be handled according to Cozy Spot's Privacy Policy and applicable law. 26. Changes to These Terms Cozy Spot may update these Terms & Conditions from time to time. Any updated version will be published on this page with the relevant update date. 27. Contact Us Cozy Spot WhatsApp: 063794 72474 Email: [Your Business Email] Website: cozyspot.in For questions regarding these Terms & Conditions, please contact us.